Start with the right problem
A new inquiry can arrive with little context or duplicate an existing relationship. Preserve the original request and resolve the account before making a routing decision.
Connect each inquiry with the account context your team needs to respond well.

A new inquiry can arrive with little context or duplicate an existing relationship. Preserve the original request and resolve the account before making a routing decision.
Combine company fit with stated interest, apply an explainable scoring rubric, and prepare a concise brief for the appropriate owner. Give ambiguous matches a review path.
Measure time to an appropriate response, routing accuracy, and qualified conversion. Faster is useful when the handoff also becomes more relevant.
Connect each inquiry with the account context your team needs to respond well.
An illustrative path through the work. Adapt the inputs, conditions, and review points to your team.
